Repairs, Warranty, Service Programs & Technical Support

Online Help
Have you looked through our online support options to fully understand your Winterm?

Click Here for Support Documents
Ask our Knowledge Base
Software Downloads/Addons and Re-imaging

Technical Support
You can email us your technical issue to Stanley David at sdavid@wyse.com or call +65 9239 0799
Log a Service Request Online

Product Warranty
Each Wyse desktop Thin Client comes with a 3 year warranty from date of purchase. Our mobile thin clients have a 1 year warranty.  Go to product warranty section for detailed information.

Product Warranty

Obtaining Warranty Service

Wyse recognizes that your time is valuable so we have provided you with two methods for requesting an RMA:

Preferred method:

WEB Request – You may request up to eight (8) RMAs using our on-line RMA Request Form. A Customer Support representative will respond within 24 hours of receipt of the request. During peak hours response times may be longer.

Go to RMA Request Form

Secondary methods:

Fax Request - Please send your request to our fax at 408-473-1973. A Customer Support representative will respond within 24 hours of receiving your request. During peak hours response times may be longer.

Service Programs
The BronzeChoice extended service program offers you peace of mind for up to 5 years of desktop and 3 years of mobile thin client ownership. The program takes effect at the end of the standard 3-year or 1-year warranty period and covers all parts and labor that are available under the original warranty. When you consider that the average cost of just one repair can be $150 or more, a substantially higher cost than our average warranty extension plan, you can be assured that you're making a sound investment. With the BronzeChoice extension, you won't need to waste valuable time or money finding a service provider or waiting for non-operative thin clients to be repaired, which can have dramatic effects on productivity. Overall, these benefits help you avoid unnecessary hassle and expenses and keep your business operating at maximum efficiency.

Note: Units must be under existing warranty and registered with Wyse in order to purchase this option. This option is not available on units with expired warranties.