Service Centres, Spare Parts and DOA's

If you have any feedback regarding your service or the service centre, you can email us at: feedbackrepaircentre@wyse.com.au

DOA Policy (Dead On Arrival)

The DOA policy is a program usually provided to end-users by our resellers and distributors. This policy is based on their terms to their customers. Normally, this is a 30-day policy through our resellers and distributors. This policy is 30 days from date of purchase. For product that is DOA please contact your reseller. In cases where a reseller has gone out of business or a reseller cannot or will not support the customer, Wyse will do our best to help on a case by case basis.

Find a Reseller or Distributor


Returns procedure for Wyse products
If a unit develops a hardware fault or a firmware problem that cannot be fixed over the phone, then it will need to be returned to a WYSE Service Centre for repair. If your Winterm is within the warranty period (three years for new units) the repair will be free of charge.